The acronym IVR stands for Interactive Voice Response. IVR by definition is technology that interacts with users over the phone to deliver and collect information in an automated fashion. IVR software picks up phone calls, asks questions, and delivers timely information to callers.
IVR can be a virtual receptionist, secretary, operator, and customer service representative. If you need to automate a process over the phone, an IVR system is the answer.
Better Customer Service
An IVR picks up the phone before the first ring, every time, 24 hours a day. Callers can navigate through IVR menus using either their keypad or voice commands to access information over the phone.
Hosted IVR provides the customer with a hands-free approach, where the IVR system resides in the cloud and the responsibility for maintenance and management of telecommunications and servers falls on the vendor.