By Rachel Ramsey, TMCnet Web Editor
Sit on the business side of a phone call — the receptionist’s or agent’s side — and you will quickly understand just how repetitive phone calls can be. Take a doctor’s office, for example. After a few hours of answering phone calls, you realize the majority of patients are calling about appointments, many are calling about prescriptions, a handful are calling about insurance and the rest are calling about miscellaneous items, like post-procedure questions and follow-up inquiries. This is when an interactive voice response (IVR) system would come in handy. It can help route calls to the right people and, in this case, ensure that the receptionist can have more time for in-person interactions, paperwork and those phone calls that benefit from personal attention.
The Nimblevox platform is a hosted IVR solution that may be customized by anyone who wants to develop, deploy and manage voice applications, SMS campaigns and telephony services in the cloud. Turning to the cloud for IVR applications offers benefits such as scalability, quick deployment, ease of experimentation, business continuity/disaster recovery and cost reduction.
The Nimblevox engine enables users to develop cutting edge communications applications and manage them easily via a web-based administration console. It provides advanced IVR features for outbound calling campaigns, ringless voicemail, conferencing and audio streaming, and offers lower total cost of ownership, allowing users to bring voice and SMS applications to market faster with less risk.
Earlier this year, Skyview Capital acquired the Nimblevox products through its portfolio company, NewNet (News – Alert) Communication Technologies, to offer its customers an even broader range of communication solutions expanding its next-generation mobile, fixed line networks, signaling, messaging and transaction processing solutions. Nimblevox enhances NewNet’s product offering with its inherent SIP and VoIP capabilities.
The acquired Interact portfolio also offers Invigorate, a real-time convergent billing system that delivers real-time rating and discounting, bill shock prevention, rate management and subscriber management for mobile operators. It’s engineered to meet the needs of operators in today’s ever changing and competitive environment. Invigorate may also be deployed as an adjunct rating service, so new features can be added to an existing billing/rating infrastructure without impacting the core rating engine. Together with Nimblevox, Invigorate enables NewNet to help organizations worldwide improve their global communications.
“We have identified opportunities in the IVR and mobile charging and rating markets,” said Kutluk Uslu, SVP and general manager, Interact Business Unit. “The addition of Interact’s Nimblevox and Invigorate products to the NewNet product portfolio enables us to address these markets and provide IVR and billing solutions to service providers, enhancing our competitive position and accelerating our commercial growth.”
The acquisition broadens NewNet’s product offering to telecom carrier clients and includes extended global market reach, mobility and secure transaction products, as well as total integrated speech applications and a solid company foundation.
“The Interact suite of products complements our NewNet Messaging and Secure Transactions business lines. They help our carrier and enterprise customers better reach and serve their client bases. NewNet is actively looking for additional businesses to add to its product portfolio,” said Matt Thompson, SVP Corporate Development, NewNet Communication Technologies.
NewNet CEO, PJ Louis says, “Our Interact unit allows NewNet to provide useful tools to help enterprises bill, contact, and service their customers.”
View the original TMCnet.com article here.
