IVR software is one of the primary ways your business touches your customers. Your IVR strategy can make or break a customer's experience with your brand. From finding answers to routine questions, account information or receiving assistance for basi ... Read Full Article

Read original article here: http://www.prweb.com/releases/2016/05/prweb13408940.htm NewNet, a leading provider of cloud-based inbound and outbound communications solutions with Ringless voicemail announced today the general availability of its SMS ... Read Full Article

When was the last time you called your IVR? That’s a question that generates concern for more people than it should. One of the reasons is that voice self-service in many organizations does not always fall under the purview of the IT organization. ... Read Full Article

According to research, the average number of business emails sent and received each day per person now exceeds 120! Who hasn’t hit the delete button to clear emails without reading any part of them? Another alternative for permission-based outreach ... Read Full Article

Design for the majority – Consider the most likely route most callers will take and optimize for that path when possible. Callers should not be forced to listen to information that only a few will benefit from. Design to the caller’s mental ... Read Full Article