When you don’t do your research, you may miss out on the best tools technology has to offer. And that places you far behind your business competitors. Can you take such a risk?   So what do you think about IVR? More importantly, what do ... Read Full Article

Have you really tried every possible method to enhance your political campaign? You know how dependent you are on polls to get information, public feedback and statistics. And of course data must be current if you want to base important decisions on ... Read Full Article

What is IVR?   Technically, the initials IVR stand for "interactive voice response," but that's a bit of a misnomer because an IVR system can also interact with keypad commands that a caller inputs, along with an actual human voice. &nb ... Read Full Article

Automated dialing, of which outbound dialing is just one type, is a common feature of the corporate marketing world. Telephony systems that contact thousands of potential customers each day are able to use interactive voice response systems to gather ... Read Full Article

Outbound call technology has advanced significantly in the past few years. This jump has allowed for better agent productivity, increased sales and greatly improved customer satisfaction. A key component in this shift is the move of the contact cente ... Read Full Article