I called the bank the other day and for a change I was blown away by the superb service. Guess what made the difference. I wasn’t talking to a human.   IVR has been met with both enthusiasm and scepticism by businesses & consumers. ... Read Full Article

It’s going to change how businesses function so you better stay on top of things.   Yes, IVR has been around for a while and as yet it has been given limited space in business environments. But this is the warming up period. The tech is ... Read Full Article

When a business owner like you searches for ways to improve your company, IVR is probably one aspect you’ve stumbled upon.   But IVR seems like such a drastic step. The logistics of installation alone are enough to put the notion off for an ... Read Full Article

Just when you thought IVR technology was fading away, new methods of optimizing customer communication make their way into our business world. The way you think about IVR is nothing like it was 20, 10 or even 5 years ago.   New technologies h ... Read Full Article

Change is never easy, but resisting it could put your company at risk.   Have you implemented IVR (Interactive Voice Response) yet, or are you still doing tasks manually? Why not delegate it to a professional? And I mean a professional sys ... Read Full Article