Finance IVR Solutions

Personalized, real time notifications to strengthen customer relationships and improve operational efficiency.

Provide fast, proactive and convenient communication with staff and customers to strengthen customer relationship, improve customer loyalty, satisfaction and increase operational efficiency.

Deliver consistent communication services across all branches and channels improving customer experience.

Stock Alerts and Market Updates: Run personalized voice broadcast or text campaigns to notify staff, customers, and investors of stock changes and market updates in almost real-time.

Shareholder /Client Notifications: Contact all clients and shareholders quickly and efficiently for important notifications, and reminders, and automate proxy processing.

Create Custom Surveys: Use automated customer surveys to gather feedback and better understand the customers. Build stronger customer relationships by modifying customer care process to best fit your customer’s needs.

Custom IVR:  Interactive Voice Response (IVR) allows you to create polls, surveys, set up payments, appointment reminders, and more. Use our simple and incredibly user-friendly key press so your customers are able to process credit card payments over the phone. Create intelligent auto-attendant to route calls to the appropriate department. Manage call volumes with cloud flexibility and scalability.

Advantages

• Build customer loyalty and satisfaction with improved customer touch with almost real time outbound voice and text campaigns
• Improve operational efficiencies via a highly flexible IVR streamlining client and employee communications
• Easily create inbound and outbound surveys to track customer trends and collect feedback to improve customer care
• Quickly add credit card processing for client payments improving operational efficiencies