Fitness & Health Clubs IVR

Improve member satisfaction, loyalty and increase operational efficiencies

Use hosted Nimblevox Blast platform to improve member satisfaction and loyalty. Automate member communications and renewal/past due notifications. Use state of the art IVR platform to create customized surveys to monitor and track member satisfaction.

Take advantage of Nimblevox Blast’s industry leading, intuitive, easy to use blast application or drag-and-drop graphical user interface and IVR engine to create custom menus to enhance membership services management and scheduling of club services.

Use Blast feature to ensure the club locations are open and staffed properly each morning and to broadcast club wise notifications.

Class reminders and confirmations: Help your customers manage workout schedules by sending personalized, automated call or text messages. Notify customers of group fitness classes or personal training appointments to reduce no shows.

Payment notifications: Proactively reach out to customers to remind them about past membership dues, membership balances and upcoming payments complete with credit card processing and live agent transfer.

Customer satisfaction surveys: Use automated customer surveys to gather feedback and better understand your customers. Find out what amenities, classes, and experiences matter most to better serve your customers.

Manage multiple locations or franchises: Initiate automated daily calls to club locations to ensure club is open and properly staffed. Make it easier for customers to find club locations or hours of operation to improve call transfers.  

Advantages

• Automated inbound/outbound messaging for promotions, scheduled class, training and payment reminders complete with state of the art speech processing and agentless payment collection resulting in increased operational efficiencies and member satisfaction
• Automated member training session scheduling and management improving operational performance
• Incoming and outgoing surveys to track and monitor customer satisfaction and to proactively address issues
• Personalized fitness progress notifications improving member loyalty
• Speech processing support for consistent and professional personalized notifications improving club image